Refund Policy

1. Overview

This Refund Policy explains how Flow-Za handles subscriptions, free trials, cancellations, renewals, and refund requests.

2. Free Trials

Free trials allow you to evaluate the Platform before paid access begins. You are responsible for canceling before a trial converts to a paid subscription, if applicable.

3. Subscription Renewals

Subscriptions may renew automatically unless canceled before the renewal date.

4. Cancellations

You may cancel through account settings, the subscription page, the payment portal, or by contacting support at flowza.connect@gmail.com. Canceling stops future renewals but does not automatically create a refund for the current billing period.

5. Refund Eligibility

Refund requests are reviewed on a case-by-case basis. Flow-Za may consider refunds for duplicate charges, technical billing errors, or other circumstances Flow-Za determines appropriate in its sole discretion.

6. Non-Refundable Situations

Refunds may be denied for: failure to cancel before renewal; change of mind after using the Platform; partial billing periods; repeated refund requests; abuse of trials or promotions; violation of the Terms of Service; or substantial platform usage prior to requesting a refund.

7. No Trading Loss Refunds

Flow-Za does not issue refunds because of trading losses, missed trades, user decisions, market conditions, broker issues, or dissatisfaction with trading outcomes. Flow-Za is an analytics platform and does not guarantee any trading results.

8. How to Request a Refund

To request a refund, email flowza.connect@gmail.com with your account email, date of charge, plan name, and reason for the request.

9. Processing Time

Approved refunds may take several business days to process depending on the payment processor and your bank.

10. Policy Changes

Flow-Za may update this Refund Policy from time to time. The updated version will be posted with a revised Last Updated date.